This Privacy Policy explains how Enestock ("we", "us", "our") collects, uses, shares and protects personal data when you visit www.enestock.in (the "Website") or contact us through it. It applies to the Website and to the enquiries, demonstrations and services that come from it. We handle personal data in line with the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), the Information Technology Act, 2000 and the rules made under them.
1. About Enestock
Enestock is a research-driven technology company building autonomous drone systems, AI-powered scanning and analytics, and immersive VR solutions for defense, industrial and manufacturing, real estate and infrastructure, and government customers in India. Most people who share personal data with us are business contacts making an enquiry.
2. Information we collect
Information you give us. When you fill in a form, request a call back, ask for a demonstration, apply for a role or write to us, we may collect:
- Your name, designation, organisation and sector
- Mobile number, email address, city or PIN code
- The message or requirements you include in your enquiry
- Any documents or details you choose to send us
Information collected automatically. When you use the Website, our systems and our providers may record:
- IP address, browser type and version, device type, operating system and screen size
- Pages viewed, links clicked, time spent, referring page and navigation path
- Approximate location derived from your IP address
- Cookie identifiers and similar data (see our Cookie Policy below)
Please do not send us passwords, bank or card details, Aadhaar, PAN or any classified, restricted or security-sensitive information through the Website. We do not need these to answer an enquiry.
3. How we use your information
| Purpose | What it involves |
|---|---|
| Respond to you | Contact you by phone, SMS, WhatsApp or email about your enquiry, and schedule demonstrations or meetings. |
| Provide our services | Prepare proposals and quotations, share product information, and handle onboarding or support requests. |
| Run and improve the Website | Understand how the Website is used, fix errors and improve content and performance. |
| Marketing (with consent) | Send news, product updates and educational content. You can opt out at any time. |
| Security and fraud prevention | Detect misuse, secure our systems and protect our rights and property. |
| Legal compliance | Meet legal, regulatory, tax and law-enforcement obligations. |
4. Consent and legal basis
We process your personal data with your consent, which you give by submitting a form, ticking a consent box or accepting cookies. We may also process it for the limited "legitimate uses" the DPDP Act permits, such as responding to an enquiry you made or complying with the law. You may withdraw consent at any time by writing to us. Withdrawal does not affect processing already done, and we may be unable to continue a service that depends on that data.
5. Who we share information with
We do not sell your personal data. We share it only as needed with:
- Service providers who host the Website, store data, send messages or emails, run our CRM and provide analytics. They act on our instructions and are bound by confidentiality and security obligations.
- Group companies and business partners only for the purpose of your enquiry, for example a delivery or integration partner involved in your project.
- Government authorities, courts and regulators where the law requires or a valid legal order is received.
- A buyer or successor if our business is merged, acquired or restructured, subject to this policy continuing to protect your data.
6. Calls and messages
If you give us your mobile number, you agree that we may contact you about your enquiry by call, SMS or WhatsApp, including where the number is registered on the National Customer Preference Register (NCPR/DND). You can ask us to stop at any time by replying STOP or writing to us.
7. Cookies and similar technologies
We use cookies, pixels and local storage to make the Website work, remember your choices, measure usage and, where you agree, support marketing. You decide which non-essential categories to allow. Details are in the Cookie Policy that follows.
8. Retention
We keep personal data only for as long as needed for the purposes in this policy or as the law requires. As a guide, [enquiry and lead data is kept for up to 24 months from your last interaction, and records we must keep for tax or legal reasons are kept for the legally required period]. After that we delete or anonymise the data.
9. Security
We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS), access controls and limits on who can see personal data. No system is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will inform the Data Protection Board of India and affected individuals as the law requires.
10. Transfers outside India
Some of our providers (for example cloud, email or analytics services) may process data on servers outside India. We transfer data only to countries and providers permitted under the DPDP Act and rely on contractual and technical safeguards to keep it protected.
11. Your rights
Under the DPDP Act you may:
- Ask for a summary of the personal data we hold about you and how it is processed, and who it has been shared with
- Ask us to correct, complete or update your data
- Ask us to erase your data when it is no longer needed for the purpose it was collected
- Withdraw your consent at any time
- Raise a grievance with us and nominate another person to exercise your rights if you die or become unable to do so
To use these rights, email info@enestock.in. We aim to reply within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
12. Children
The Website is not meant for anyone under 18, and we do not knowingly collect data from children. If you think a child has given us data, please contact us and we will delete it.
13. Third-party links
The Website may link to other websites, social media pages or embedded content such as videos and maps. We do not control them and are not responsible for their privacy practices. Please read their policies.
14. Changes to this policy
We may update this policy from time to time. The new version will be posted on this page with a revised "Last updated" date. If a change is significant, we will give clearer notice on the Website.
15. Grievance Officer and contact
For questions, requests or complaints about this policy or your personal data, please contact:
- Company
- Enestock
- Address
- Plot No-20, 1st Floor, Phase-1, Udyog Vihar, Gurugram, Haryana-122016, India
- info@enestock.in
- Phone
- +91 88008 66453
- Grievance Officer
- [Name of Grievance Officer]
- Hours
- Monday to Friday, [10:00–18:00 IST]